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  • Enjoy FREE SHIPPING on all orders within The Netherlands, Belgium and Luxembourg
  • Get 10% discount on our SS17 Collection with discount code: NEWINJAPAN *Excluding Sale Items
  • Enjoy free standard shipping within Europe on orders over €200,-
  • Enjoy free standard shipping to countries outside Europe on orders over €300,-

Home > Terms and Agreements

Terms and Agreements


By approving these Terms & Conditions and confirming your order, a binding agreement is entered into. When we have received your order you will receive an automatic e-mail confirming your order. We reserve the right not to deliver, in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms & conditions before placing any orders on The website and registered domain is owned by super rich kids agency vof. the company is registered in The Netherlands. Our corporate identification number is 56287992.


The shipping costs will not be refunded. This applies both to the original shipping costs as well for the return shipping costs. We expect the customer to research the measurements of the item before purchasing it. 


Age restrictions
Parental or guardian consent is required for customers under the age of 18. if you are under 18 you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services.




Big in Japan store offers you to pay using iDeal, Creditcard, PayPal and MisterCash. Please note that the item(s) will not be shipped until the payment has been cleared. 


Prices do not include delivery charges. we retain the right to adjust incorrect prices. prices shown on the site are in euros. all prices include applicable Dutch vat for customers inside the european union.


Promotion codes are limited to one time per customer and cannot be combined with other (sale) offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and are not applicable to previously placed orders.


All customers at and HIDDEN by Big in Japan will be charged with 21% taxes over the unit price shown at your shopping cart.





Items will be shipped on business days from Monday-SaturdayDomestic orders are being shipped by PostNL and will be delivered within 24-48 hours. Shipping costs are €6,50 and for the customer’s expense.



International orders are being carried by your local post order company and will be delivered within 2-7 business days. Shipping costs are based on your location and may vary per country.


Big in Japan cannot be hold accountable for any lost, damaged or stolen shipments.


Note: Non-EU customers are responsible to pay all taxes and duties when being asked for by the shipping company. These are not calculated by Big in Japan and we will not reimburse any refusals or return shipping. Custom duties will NOT be refunded.


The Netherlands

standard: 6,95€ – 2-5 working days (free over €150)
express: 14,45€ – 1-3 working days


standard: 25€ – 2-5 working days (free over € 250)
express: 31,80€ – 1-3 working days

standard: 13€ – 2-5 working days (free over €250)
express: 20,50€ – 1-3 working days

standard: 18,50€ – 3-7 working days (free over €250)
express: 26€ – 2-4 working days

standard: 13€ – 2-5 working days (free over €250)
express: 20,50€ – 1-3 working days

We occasionally offer free deliveries on all orders, which will be clearly stated on our website. please note that campaigns for free deliveries will be activated on your order on the payment page.


Delivery status

When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order.

Track your order
For orders to The Netherlands:
for other countries:

if we are unable to deliver the ordered goods in time you have the right to cancel the order. if the payment has been made in advance, your money will be refunded as soon as possible within 14 days.


Damaged in transit – defective products 


If the product is damaged or does not correspond with how the product was presented on, you have the right to enter a claim. 

Returns can be addressed to the following address:


Big in Japan store

Veemarkt 36A

1019 DD, Amsterdam

The Netherlands


Note: All in store purchased sale items are final and cannot be returned or exchanged.



Big in and HIDDEN by Big in Japan will never share your account information with any outside individuals or companies.






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